Earthlink – Group Digital Transformation

Objectives

• To implement enterprise grade Billing, Invoicing & Financial Accounting across all their LOB’s
• To implement dynamic product modelling for providing bundle offerings
• Reseller management with multiple commission models & distribution
• Enable charging and rating for any service – postpaid, prepaid, or hybrid – on a single platform, including online
• Have a single point of customer & financial management

Why SAP

• SAP BRIM offers Enterprise Garde Q2C process
• Supports B2B / B2C / B2BX Business & Revenue Models
• Supports Multiple LOB’s, Customer Hierarchies & Master Agreements
• Consolidated Billing, Invoicing & Customer Financials.
• Financial Accounting integrated with SAP S4 HANA

Resolution

• Implemented LOBs FTTH, Wireless, Enterprise, Hotspot, IPTV (Al-manasa)
• Affiliate Onboarding, Relationship, Hierarchy & Transactions / Balance / Commission Management
• Dynamic Product Modelling & Pricing based on Regions (Zone) / Customers / Affiliates /LOB Based
• Supports Bundle / Non-Bundle Purchase (Including Hardware Sales)
• VAS services Add Ons (IPTV / VOD/ Parental Control / Learning /Speed Booster / Double Quota )
• Instalments (EMI) & Commitment Based Purchases
• Commissions for Contractors ( Maintenance / Purchase / Cashback)
• Cash Desk Operations
• Balance / Top Cards Purchase & Activation Process (Physical & E-Voucher)
• Hardware Purchase & Activation Process
• Transparent Billing, Invoicing & Financial Accounting processes
• Integration with CRM Portal, Radius AAA, Sage ERP, Click House Datawarehouse (Real Time)

Benefits

• Improved the Billing & Invoicing
• Improved Multi Model Revenue Opportunities
• Increased Revenues through effective Billing & Collection Process
• Integrated Financial Accounting with S4 HANA
• Real Time Partner / Reseller Commission & Settlement

Business Benefits

• 90 % Improvement in Customer / Partner Billing & Invoicing process
• 100 % Coverage for multiple LOB’s FTTH, Wireless, Hotspot, IPTV, Enterprise 
• 95 % Transparent Financial Accounting & Revenue Management 
• 85 % Reduction in Customer escalations