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The Team Behind the Bridge — MatrixOne

Mediation Zone Support Services – CTM (Macau )

The Challenge
Implementation of Mediation Zone Support Services - CDR processed per Day : 300 Million
The Solution

Business Challenge

  • Code optimization in exiting implemented MZ solution
  • High dependency on MZ product owner Digital Route
  • Automation of L1 monitoring mechanism


  • Current Mediation architecture review & consultation for code optimization
  • Implementation for Batch as well as Online Mediation System
  • Successfully delivered POC for Service activation mechanism using Mediation Zone
  • Complete ownership of Mediation Zone platform without any dependency on Digital Route
  • Identified flaws in existing Service Activation mechanism & proposed new solution using MZ


Key Benefits

  • No dependency on higher version of MZ
  • Saved revenue($) of client by extending MZ product support
  • Replacing Provisioning/Activation Solution by Mediation Zone, hence saving many $$ of client


Solution Highlights

Development of Real Time Agents

  • Service Activation
  • Order Management
  • Reprocessing Mechanism

Operational Excellence

  • Weekly Report automation
  • System Alerts & back up
  • Cluster/HA solution consultation


CDR processed per Day :  300 Million 

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Story Details
Practice ⚙️ SAP
Industry Verso Altima India Pvt Ltd
Delivered through the
MatrixOne Platform

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