Dealer Portal and SAP ERP Integration
Integrated a dealer self-service portal with SAP through a controlled API and security layer, keeping SAP as the system of record. The solution enabled secure access to inventory, pricing, orders, documents and warranty data, delivering 40% faster order processing, 95% dealer adoption and 75% fewer inventory-related support calls.
From Complexity to Clarity
The Challenge
Dealers depended on emails, phone calls and disconnected systems for inventory, pricing, orders, documents and warranty processes. The portal needed deep integration with a complex SAP landscape while keeping commercial and technical information secure by dealer role.
The Solution
- Exposed SAP inventory and commercial data through a controlled API layer rather than direct portal-to-ERP coupling.
- Provided real-time multi-warehouse inventory lookup and guided order entry with validation.
- Centralised technical and marketing content behind permission-based access.
- Digitised warranty submission and tracking to replace manual workflows.
The Outcome
Self-service
Dealers can check inventory, pricing, orders, documents and warranty status without relying on support teams.
Guided transactions
Validation and commercial rules reduce avoidable errors before the order reaches SAP.
Controlled access
Role-based portal permissions plus the API boundary protect sensitive commercial and technical information
Prospect fit
A strong reference pattern for dealer, distributor, supplier or franchise networks that need self-service without exposing the ERP directly.
