Outcome
LinkNet – Enterprise Digital Transformation with SAP BRIM
LinkNet modernized its customer and revenue management platform by implementing SAP BRIM and SAP CRM, enabling integrated billing, Customer 360, financial management, and faster launch of new service offerings.
Industry
Telecommunications
Customer
Leading Broadband & Internet Service Provider
Location
Indonesia
Technology
SAP BRIM SAP CRM SAP S/4HANA SAP CI SAP CC
Solution
Enterprise SAP BRIM Transformation
Delivery Partner
Verso Altima India Pvt Ltd
The Business Story
From Complexity to Clarity
The Challenge
As LinkNet expanded its broadband and digital service portfolio, it required a unified customer and revenue management platform capable of supporting multiple charging models, improving customer visibility, and integrating financial processes across the organization.
- Integrate customer and financial information across business functions.
- Support prepaid, postpaid, and hybrid charging models.
- Accelerate introduction of new products and offers.
- Establish a single customer and financial management platform.
- Improve billing accuracy and revenue visibility.
- Modernize enterprise customer management.
The Solution
- SAP BRIM integrated with SAP CRM.
- Unified Customer 360 capabilities.
- Real-time charging and rating.
- Consolidated billing and invoicing.
- Financial integration with SAP S/4HANA.
- End-to-end business process integration
The Outcome
The implementation enabled:
- Improved customer experience.
- Faster rollout of new products and services.
- Increased billing efficiency.
- Integrated financial accounting.
- Better customer visibility across business functions.
- Simplified enterprise revenue management.
Business Impact
70%
Customer Experience Improvement
100%
Customer Coverage
100%
Financial Transparency
90%
Revenue Loss Reduction
High
Product Launch Agility
Technology Landscape
SAP BRIM • SAP CRM • SAP S/4HANA • SAP CI • SAP CC
Delivered in Collaboration With
Verso Altima India Pvt Ltd
Governed by MatrixOne
Delivered by Verso Altima India
MatrixOne and Verso Altima India delivered an integrated SAP BRIM solution that unified customer management, billing, financial accounting, and enterprise revenue management to support LinkNet's digital transformation journey
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